Login Problem

2022-11-08T11:49:49.93+00:00

I lost my mobile phone also I didn't back up my authenticator app with any email or cloud storage. so I can't log in to my work accounts. every time they show the authenticator app required. how can I get rid of it? please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Rijwan Ansari 746 Reputation points MVP
    2022-11-08T12:09:05.977+00:00

    Hi,

    You can reset using alternate method like phone or alternative email. However, if you have not those, then you can contact your Admin to reset from M365 admin portal.

    1 person found this answer helpful.

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