windows 11 update problem

2022-11-08T14:24:42.073+00:00

hello,
i am having a problem with windows 11 update. my pc is currently running on windows 10 pro. when i checked for an uodate to 11 , it says that my processor is not compatible, i hav also checked in the list of compatible processor and this is listed in those
Intel(R) Core(TM) i5-7Y57 CPU @ 1.20GHz 1.61 GHz- this is my PC's processor
anybody could help me with this?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Philippe Levesque 5,706 Reputation points MVP
    2022-11-08T15:55:19.773+00:00

    Hi

    Make sure you have all the prereq, as sadly inside that list I dont see your CPU listed;

    https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

    Where you seen your CPU is supported ? just to be sure no misleading article exist somewhere else, as I wonder if it's not a supported CPU in a insider's channel., which would mean you need to go download an insider's build and activate the insider's option.

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  2. Kapil Arya 7,776 Reputation points MVP
    2022-11-09T13:46:37.267+00:00

    hello,

    You can use official PC Health Check app to determine Windows 11 eligibility:

    https://www.kapilarya.com/check-windows-11-eligibility-using-pc-health-check-app

    If you get This PC meets Windows 11 requirements with PC Health Check app, then you can try manual upgrade: 

    https://www.kapilarya.com/how-to-upgrade-windows-10-to-windows-11-using-iso-file

    Or you can also use Windows 11 Installation Assistant which you can download from here:

    https://www.microsoft.com/en-us/software-download/windows11

    Hope this helps!

    Note: Included link in this reply refers to blog posts by a trusted Microsoft MVP.

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