Getting past blank window when enrolling into Azure AD

NotAStingRayIPromise 1 Reputation point
2022-11-10T05:42:12.217+00:00

After I complete my SSO signing when enrolling a Windows 10 or 11 Device, the process just hangs with a white blank window at the foreground,

What I can check to see where in the enrollment process this is failing?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Lu Dai-MSFT 28,366 Reputation points
    2022-11-10T07:18:33.867+00:00

    @NotAStingRayIPromise Thanks for posting in our Q&A.

    To avoid any misunderstanding, please tell us how did you enroll device into Azure AD. Did you click on "join this device to Azure Active Directory" under Settings > Accounts > Access work or school? Or any other methods?

    Please check if there is any error message under Applications and Services Logs/Microsoft/Windows/DeviceManagement-Enterprise-Diagnostics-Provider/Admin in event viewer.

    If there is anything update, feel free to let us know.


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  2. Rahul Jindal [MVP] 9,556 Reputation points MVP
    2022-11-10T06:57:56.557+00:00

    When is this happening? Autopilot or manual join? Either way, you should see events in the evntvwr.

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  3. NotAStingRayIPromise 1 Reputation point
    2022-11-10T15:51:05.13+00:00

    @Lu Dai-MSFT Thanks for the quick reply!

    I am enrolling manually via the settings for now as I'm just testing to roll intune out at the moment. I checked the event viewer at the path you mentioned and there was only one error on one PC that read

    "MDM PolicyManager: During Inbox found bad enrollment"

    then it errored after that,

    "Command failure status. Configuraton Source ID: (30100996-081C-4F3C-8BE5-73F489871EFB), Enrollment Type: (MDMFullWithAAD), CSP Name: (NodeCache), Command Type: (Clear: first phase of Delete), CSP URI: (./Vendor/MSFT/NodeCache/MS DM Server/CacheVersion), Result: (Unknown Win32 Error code: 0x86000002)."

    Also here is a screen shot of what the stuck white window looks like. On Win 10 it will say "Microsoft Account" at the top.
    259164-screenshot-2022-11-09-at-93220-pm.png

    To give some context, I'm really a macOS admin and am very out of my comfort zone right now lol. I don't understand what these messages mean or if they're relevant to my issue. Would you be able to provide some context or point me to some resources that might?

    Thanks again