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After I complete my SSO signing when enrolling a Windows 10 or 11 Device, the process just hangs with a white blank window at the foreground,
What I can check to see where in the enrollment process this is failing?
@NotAStingRayIPromise Thanks for posting in our Q&A.
To avoid any misunderstanding, please tell us how did you enroll device into Azure AD. Did you click on "join this device to Azure Active Directory" under Settings > Accounts > Access work or school? Or any other methods?
Please check if there is any error message under Applications and Services Logs/Microsoft/Windows/DeviceManagement-Enterprise-Diagnostics-Provider/Admin in event viewer.
If there is anything update, feel free to let us know.
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When is this happening? Autopilot or manual join? Either way, you should see events in the evntvwr.
@Lu Dai-MSFT Thanks for the quick reply!
I am enrolling manually via the settings for now as I'm just testing to roll intune out at the moment. I checked the event viewer at the path you mentioned and there was only one error on one PC that read
"MDM PolicyManager: During Inbox found bad enrollment"
then it errored after that,
"Command failure status. Configuraton Source ID: (30100996-081C-4F3C-8BE5-73F489871EFB), Enrollment Type: (MDMFullWithAAD), CSP Name: (NodeCache), Command Type: (Clear: first phase of Delete), CSP URI: (./Vendor/MSFT/NodeCache/MS DM Server/CacheVersion), Result: (Unknown Win32 Error code: 0x86000002)."
Also here is a screen shot of what the stuck white window looks like. On Win 10 it will say "Microsoft Account" at the top.
To give some context, I'm really a macOS admin and am very out of my comfort zone right now lol. I don't understand what these messages mean or if they're relevant to my issue. Would you be able to provide some context or point me to some resources that might?
Thanks again
@NotAStingRayIPromise Thanks for your update.
I have done a lot of research about this error code. However, there is no information about it. What we can do now is to check some basic information:
1.Please make sure that this user has intune license and Azure Active Directory Premium license.
2.Please make sure that the target user has permissions to join devices to Azure AD. Check the setting in Azure AD portal.
3.Please check if the device has displayed in Azure AD portal. If yes, please delete it from Azure AD portal.
Then it is suggested to try to restart the device and re-enroll the device again. And check if this issue still exists.
@NotAStingRayIPromise I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.