Changed phone and now I cannot use the authenticator app, please help

Alfred Eriksson 1 Reputation point
2022-11-10T16:02:26.307+00:00

Hey,

I changed phone and I dont have access to my old phone. Now when trying to login to Microsoft Partner portan, I need the authenticator app code, but nothing happens.

Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Martin Dimovski 1,606 Reputation points MVP
    2022-11-10T17:44:59.66+00:00

    Hi,

    Thank you for posting the question to the Q&A forum.

    Please check the link and via this link you can configure the new phone: https://aka.ms/MFASetup

    I hope the above information can help you.

    If the ANSWER is helpful, please click "Accept Answer" and upvote it. Thanks

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  2. Alfred Eriksson 1 Reputation point
    2022-11-11T10:25:03.187+00:00

    Hello, i still get the login on that link, and it need the Authenticator verification. So not working :(

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  3. Martin Dimovski 1,606 Reputation points MVP
    2022-11-11T13:43:20.32+00:00

    Hi,

    But you must choose to Sign in, in another way, not with the Authenticator because you switch the phone, first sign in on another way (email, SMS), and then it will open a page where you can set up your new phone.

    I hope the above information can help you.

    If the ANSWER is helpful, please click "Accept Answer" and upvote it. Thanks

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  4. Alfred Eriksson 1 Reputation point
    2022-11-11T21:37:18.13+00:00

    Hey,

    No its not working. Only asks for Authenticator. Use other ways to login is 1. Authenticator or 2. PIN from Authenticator = nothing works. Endless loop.

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