Changed phone and now I cannot use the authenticator app, please help

Question

Hey,

I changed phone and I dont have access to my old phone. Now when trying to login to Microsoft Partner portan, I need the authenticator app code, but nothing happens.

Please help.

Answer 1

Hey,

No its not working. Only asks for Authenticator. Use other ways to login is 1. Authenticator or 2. PIN from Authenticator = nothing works. Endless loop.

Answer 2

Hi,

But you must choose to Sign in, in another way, not with the Authenticator because you switch the phone, first sign in on another way (email, SMS), and then it will open a page where you can set up your new phone.

I hope the above information can help you.

If the ANSWER is helpful, please click "Accept Answer" and upvote it. Thanks

Answer 3

Hello, i still get the login on that link, and it need the Authenticator verification. So not working :(

Answer 4

Hi,

Thank you for posting the question to the Q&A forum.

Please check the link and via this link you can configure the new phone: https://aka.ms/MFASetup

I hope the above information can help you.

If the ANSWER is helpful, please click "Accept Answer" and upvote it. Thanks