cannot download shared version of Office 365

William Miller 1 Reputation point
2022-11-10T18:15:41.303+00:00

My son shared his family version of Office 365 with me, and it's been working great for quite some time, until I recently (unintentionally) deleted myself from the MS family and thereby ending my 365 subscription. He has resent an invitation to me, but it will not finish loading and gives the error code 30045-25(1). I tried uninstalling the existing 365 but that is not allowed either with error code 30045-44(1). I have no idea how to solve this.

Windows 365 Enterprise
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  1. Anthony Ferrufino 6 Reputation points
    2022-11-10T20:47:15.743+00:00

    Hello William,
    I would recommend running the Microsoft SaRA tool to do the uninstall. It will go though several common troubleshooting steps and clear come account conflict issues.
    https://www.microsoft.com/en-us/download/100607

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