Forgotten Password, Have 2 Step Authenication but cannot access as its signed out (forgotten password so cannot sign in)

Kit Waglè 1 Reputation point

Hi Guys,

I would really appreciate support as I am stuck with password reset and have tried many things, I am hoping for assistance or ideas.

My Problem:

I have forgotten my hotmail (outlook) password so when I go through password reset, it asks me for the phone number to send a code to. Once I receive the code on my phone via message and input it during password reset, I am asked to verify from my authenticator app. The problem is I have not used my authenticator app for a while as I always had my outlook account signed in. So on my authenticator app I cannot sign is as I have forgotten my password. I click on cant access authenticator app and it asks me for 25 code which I do not have. The process then suggests to fill out a form using alternative email. Once I use an alternative email I get the message saying "We aren't ready for you yet, your account is still in the waiting period."

How do I recover my account?

Kind regards,


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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