Edit Message not saving

Question

When clicking on Edit Message, I type my notes on the body of the email, click Save then close out of the email. Edits disappear.

Answer 1

Hi @Rachel Jerkins ,

Welcome to our forum!

In order to verify your issue, can you provide some detailed information:

1. Does the issue also exist on the web?
2. What detailed version of outlook are you using? (File > Office Account > About Outlook)
3. Does this issue occur in specific emails or all messages?

Given this case, it is recommended you use the following troubleshooting:

• Make sure that you upgrade outlook to the latest (File > Office Account > Update Options > Update Now)
• Run the outlook.exe /safe and see if the issue continues.
• Repair office from control Panel

If above doesn't help, please try to create a new profile and re-add your account to check if your account could work normally there. (Control panel>mail>show profiles>add>re-add your account).

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Answer 2

I do sometimes some modification in incoming message, and that is a risky job because you lost modification time and last person editing that message, anyway if you do not care ... :P
so I use code to add some information and save message. That works as well.
So you can have problem with permission to edit or your AV stop this job as trade as attack.

Anyway any modification on IMAP Account should ending with extra synchronization. That showing you a progress bar on a bottom.
If you out from folder, before they finish, changes can do not work, and server download messages again replaced your modification.

Regards.