Microsoft authenticator ios app something went wrong when adding personal account

Shiraz Adam 11 Reputation points


I can't seem to add my personal account to the Microsoft Authenticator app on IOS. I have the latest version of the OS and the app on my iPhone but whenever I add my account, I get the message 'something went wrong'.

I'm able to get all the way to the screen where I enter my personal email ID and password. When it goes back to the screen with the 3 options where you can add a 'personal account', 'work or school account', or 'another account type'; after a few seconds I see the error message of 'something went wrong'.

Also, I've noticed after that initial attempt to add my account, that when I tap on 'add personal account' a new pop-up appears labelled 'choose one' after the pop-up with the options 'sign in with microsoft' and 'scan qr code'.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,239 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Piotr Kowalczyk 1 Reputation point

    I have got exactly the same issue. Have you figure it out?

    0 comments No comments