2FA Not recovered, My FB and other 15+ Account i lost access, o have a backup with my Microsoft account please help me.

cm.khalid hassan 1 Reputation point
2022-11-13T15:16:59.987+00:00

before I uninstall my app I backup Microsoft 2 factor authentication using my account now I try to recover but 2FA Not recovered, My FB and other 15+ Account i lost access, i have a backup with my Microsoft account please help me.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,053 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Anonymous
    2022-11-13T15:23:13.137+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--