Domain register and update for remotewebaccess.com Anywhere access broken on Server 2016 Again?

ChrisWY27 126 Reputation points
2022-11-14T15:36:20.633+00:00

I was setting up a new Server 2016 install and when I went through the wizard to set up the remote web access domain I ran into a screen saying that an error had occurred, and to try again later. Looking at the dashboard.log from that server this is what I see:

[7108] 221114.095434.4844: DomainConfigWizard: Parsing stop url ...  
[7108] 221114.095434.5000: DomainConfigWizard: Parsing stop url finished  
[7108] 221114.095434.8438: DomainConfigWizard: Parsing stop url ...  
[7108] 221114.095434.8438: DomainConfigWizard: Parsing stop url finished  
[7108] 221114.095434.8438: DomainConfigWizard: EnableCloseButton in Live Signin Dialog failed.  
[7108] 221114.095434.8438: DomainConfigWizard: Try to get live account name from https://directory.services.live.com/profile/profile.asmx ...  
[7108] 221114.095435.0314: DomainConfigWizard: Failed to get live account name from live profile service  
[7108] 221114.095435.0314: DomainConfigWizard: Try to get live account name from https://directory.services.live.com/profile/profile.asmx ...  
[7108] 221114.095435.0314: DomainConfigWizard: Failed to get live account name from live profile service  
[7108] 221114.095435.0314: DomainConfigWizard: Try to get live account name from https://directory.services.live.com/profile/profile.asmx ...  
[7108] 221114.095435.0314: DomainConfigWizard: Failed to get live account name from live profile service  
[7108] 221114.095435.0314: DomainConfigWizard: Get live account name failed  
[7108] 221114.095435.0626: DomainConfigWizard: SetCredentialsCompleted, Result:True  
[6476] 221114.095449.2525: DomainManagerObjectModel: Calling KeepAlive for instanceID=1  
[6476] 221114.095449.2525: DomainManagerObjectModel: KeepAlive succeeded for instanceID=1  
[5004] 221114.095452.2217: DomainManagerObjectModel: Calling KeepAlive for instanceID=2  
[5004] 221114.095452.2217: DomainManagerObjectModel: KeepAlive succeeded for instanceID=2  
[1504] 221114.095456.4881: DomainManagerObjectModel: InvokeAsync: action resulted in exception: System.ServiceModel.FaultException`1[Microsoft.WindowsServerSolutions.RemoteAccess.Domains.DomainManagerFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to DomainManagerFault:[Reason:CommunicationFailure, Message:GetUserDomainNames failed, Detail:There was no endpoint listening at https://dyndns.domains.live.com/service/livedyndns.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ]).  
[1504] 221114.095456.4881: DomainManagerObjectModel: InvokeAsync: handling exception by transferring to eventArgs  
[7108] 221114.095456.5036: DomainConfigWizard: OnSiginDomainServiceCompleted  
[7108] 221114.095456.5036: DomainConfigWizard: FailReason from Domain Manager Object Model operations: CommunicationFailure  
[7108] 221114.095456.5036: DomainConfigWizard: Signout from live.  
[7108] 221114.095456.5193: DomainConfigWizard: Signin dialog result is Abort  
[7108] 221114.095456.5193: DomainConfigWizard: Error occurred in Domain Manager Object Model operations: Microsoft.WindowsServerSolutions.RemoteAccess.Domains.DomainException: DomainManagerFault:[Reason:CommunicationFailure, Message:Live Domain Signin failed, Detail:Unexpected error when signing in Live service ]  
   at Microsoft.WindowsServerSolutions.RemoteAccess.Domains.ChooseNewDomainPage.SavePageData()  
   at Microsoft.WindowsServerSolutions.RemoteAccess.Domains.DomainWizardPageBase.GettingNextPageAction(Object sender, GettingTargetPageEventArgs e)  
[7108] 221114.095456.5193: DomainConfigWizard: FailReason from Domain Manager operations: CommunicationFailure  

I spent some time debugging including trying a different microsoft login, trying from a different ip, and re-installing the OS on new server but this time not yet running Windows Update and still saw the same error each time.

I then checked my existing server which has had Anywhere Access configured since 2016 and saw this in the NetworkHealthPlugin-DomainManagementFeature.log:

[7492] 221112.083614.2022: ConnectivityCenter: DDNSUpdateAttemptionInfo.DDNSUpdateStatus: False  
[12264] 221112.083614.2022: ConnectivityCenter: Job finish. Result: Success  
[12264] 221112.083614.2032: ConnectivityCenter: Job DDNSUpdateDiagnosticsJob complete, 100% done.  
[3956] 221112.083614.2122: ConnectivityCenter: Microsoft.WindowsServerSolutions.Connectivity.Analyzers.DomainNameConfigAnalyzer analyze completed. 0 suggestions found.  
[3956] 221112.083614.2122: ConnectivityCenter: Current SQM Data is 1048575.  
[12208] 221112.083614.2122: ConnectivityCenter: Diagnositcs completed. Status: Success  
[12208] 221112.083614.2122: ConnectivityCenter: Overall status: Good  
[12208] 221112.083614.2122: ConnectivityCenter: Properties updated.  
[5308] 221112.083614.2323: ConnectivityCenter: Microsoft.WindowsServerSolutions.Connectivity.Analyzers.DomainNameProviderCredentialsAnalyzer analyze completed. 0 suggestions found.  
[5308] 221112.083614.2323: ConnectivityCenter: Current SQM Data is 1048575.  
[9084] 221112.083614.2333: ConnectivityCenter: Diagnositcs completed. Status: Success  
[9084] 221112.083614.2333: ConnectivityCenter: Overall status: Good  
[9084] 221112.083614.2333: ConnectivityCenter: Properties updated.  
[1168] 221112.083614.2524: ConnectivityCenter: DomainNameResolveableInfo.ExternalIP: xxx.xxx.xxx.xxx  
[6668] 221112.083614.2524: ConnectivityCenter: Job finish. Result: Success  
[6668] 221112.083614.2524: ConnectivityCenter: Job DomainNameResolveableDiagnosticsJob complete, 100% done.  
[2592] 221112.083614.2854: ConnectivityCenter: DDNSUpdateAnalyzer: DDNS update failed, should be manual fixed  

If I look back in the log I see it worked earlier in the day on November 12th so this just started over the weekend:

[9336] 221112.073617.2399: ConnectivityCenter: DDNSUpdateAttemptionInfo.DDNSUpdateStatus: True  
[1952] 221112.073617.2399: ConnectivityCenter: Job finish. Result: Success  
[844] 221112.073617.2409: ConnectivityCenter: Job DDNSUpdateDiagnosticsJob complete, 100% done.  
[224] 221112.073617.2860: ConnectivityCenter: Microsoft.WindowsServerSolutions.Connectivity.Analyzers.DDNSUpdateAnalyzer analyze completed. 0 suggestions found.  
[224] 221112.073617.2860: ConnectivityCenter: Current SQM Data is 1048575.  
[8236] 221112.073617.2860: ConnectivityCenter: Diagnositcs completed. Status: Success  
[8236] 221112.073617.2860: ConnectivityCenter: Overall status: Good  
[8236] 221112.073617.2860: ConnectivityCenter: Properties updated.  
[12012] 221112.073617.2880: ConnectivityCenter: DomainNameResolveableInfo.ExternalIP: xxx.xxx.xxx.xxx  
[1360] 221112.073617.2880: ConnectivityCenter: Job finish. Result: Success  
[1360] 221112.073617.2880: ConnectivityCenter: Job DomainNameResolveableDiagnosticsJob complete, 100% done.  

When I started searching I saw that user @Jesse Flintoff experienced the same issue as I did over the weekend as well: https://learn.microsoft.com/en-us/answers/questions/836775/remotewebaccesscom-anywhere-access-broken-on-serve.html?page=3&pageSize=10&sort=oldest

Last time @Samriddhi Chaturvedi from Microsoft was able to correct similar issues. Hoping they see this new thread for those of us that still use this feature daily.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server
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7 answers

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  1. Nick Burnell 36 Reputation points
    2022-11-14T20:14:47.583+00:00

    Me too. 2012 essentials. Cannot release domain. Wrong IP showing after office move. Cannot update. Broken...again

    1 person found this answer helpful.
    0 comments No comments

  2. mcbsys 126 Reputation points
    2022-11-14T20:23:37.09+00:00

    Also confirmed on this German blog post starting 11/11:
    https://sbsland.me/2021/03/18/windows-sbe-remotewebaccess-com-update-schlgt-fehlt/

    This would appear to be the core issue: "There was no endpoint listening at https://dyndns.domains.live.com/service/livedyndns.asmx that could accept the message." The domain does resolve, but if you try to connect to that address, it times out:

    C:\>nslookup dyndns.domains.live.com  
    Non-authoritative answer:  
    Name:    wssddnsservice.cloudapp.net  
    Address:  70.37.77.92  
    Aliases:  dyndns.domains.live.com  
      
    C:\>curl https://dyndns.domains.live.com/service/livedyndns.asmx  
    curl: (28) Failed to connect to dyndns.domains.live.com port 443 after 21091 ms: Timed out  
    
    1 person found this answer helpful.
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  3. David and Michelle Kouts 51 Reputation points
    2022-11-14T22:33:56.713+00:00

    Same issue for me.

    1 person found this answer helpful.
    0 comments No comments

  4. Jesse Flintoff 211 Reputation points
    2022-11-14T22:42:46.877+00:00
    1 person found this answer helpful.

  5. Jesse Flintoff 211 Reputation points
    2023-09-19T21:11:38.3266667+00:00

    Appears to be fixed now. Nice work everyone.

    1 person found this answer helpful.
    0 comments No comments