Can't sign into OneDrive

Scott Graham 1 Reputation point

I get this error message when I try to sign into my OneDrive account:

Message: AADSTS90072: User account '' from identity provider '' does not exist in tenant 'XXXXXXXXXXXXX' and cannot access the application 'ab9b8c07-8f02-4f72-87fa-80105867a763'(OneDrive SyncEngine) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I no longer work for this company but still get this error message.

I have gone to Seetings>Accounts>Access work or school and removed that account but this error message remains,

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Michael Durkan 9,926 Reputation points MVP


    you may need to uninstall/reinstall OneDrive and clear browser cache. Also, check your Control Panel/Credential Manager as it is pulling the saved credentials in from somewhere

    Hope this helps,


    Michael Durkan

    • If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

  2. Prashanna Nepal 0 Reputation points

    Hi I have tried uninstalling and clearing caches however it is still not working.


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