Printer Policy not working for single user profile, but works for others on same computer

Question

Let me explain!

I have a Printer policy which will install a single network printer for every user.
This policy works just fine and the printer gets installed and works.

Occasionally, the policy will run for a user but the printer will not install. If I log that user in on another computer, the policy runs and the printer installs and works as expected.

If I log in as another user on the same computer, again, the policy runs and the printer installed and works.

So just this one user on her own computer, the policy runs but the printer wont install.

Suggestions?

Answer 1

Hello JONSCHNEITER-2372,

Thank you for posting in our Q&A forum.

1.Would you please tell us what Printer Policy you configured?

2.User Configuration or Computer Configuration? If it is User Configuration, is it one of the two Printer Policy?
User Configuration -> Preferences -> Control Panel Setting -> Printers
User Configuration -> Policies -> Windows Settings -> Deployed Printers

3.If it is Computer Configuration, is it one of the two Printer Policy?
Computer Configuration -> Preferences -> Control Panel Setting -> Printers
Computer Configuration -> Policies -> Windows Settings -> Deployed Printers

Please troubleshoot the issue as below:

1.Check the GPO scope, such as Security filtering and/or WMI filter.

2.If it is Group Policy Preferences, please check if you set "Item-evel Target".

3.Please log on the problematic machine
, and check gpresult result.

If you deploy Printer Policy under User Configuration.
3-1 Logon the machine using this domain user account.
3-2 Open CMD (do not run CMD as Administrator).
3-3 Type gpresult /h C:\folder1\gpo.html and click Enter (please create folder1 folder first).
3-4 And check if there is the Printer Policy you deployed "User Details".

4.Please log on the problematic machine
, and check gpresult result.

If you deploy Printer Policy under Computer Configuration.
4-1 Logon the machine using Administrator account.
4-2 Open CMD (run CMD as Administrator).
4-3 Type gpresult /h C:\gpo.html and click Enter.
4-4 And check if there is the Printer Policy you deployed under "Computer Details".

For more information about deploying Printer Policy, please refer to links below.

http://woshub.com/deploy-printers-to-users-gpo/#:~:text=Deploying%20Printers%20to%20Domain%20Users%20via%20Group%20Policy,3%20Specify%20Update%20as%20an%20action.%20...%20%E6%9B%B4%E5%A4%9A%E9%A1%B9%E7%9B%AE

https://theitbros.com/deploy-printers-in-domain-group-policy/

Hope the information above is helpful.

Best Regards,
Daisy Zhou

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Answer 2

I appoligize for not gettin back to you on your suggestion.

I totally spaced that I posted this and just realized it.

I will read through and gather all information for you and get back to you as soon as possible.

Again, Im very sorry about leaving you in the dark, it was not my intention.

Jon