Global Administrator MFA accidentally deleted MFA from phone. No other authentication method setup. How do we recover MFA account. No other Global Admin.

Question

Global Administrator MFA accidentally deleted MFA from phone. No other authentication method setup. How do we recover MFA account. No other Global Admin.

Answer 1

Hi,

Unfortunately you will have to call up the Service Desk via the global numbers or raise a support case for this issue as you do not have any other GAs or Break glass acccount setup.

Hope this helps.
JS

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Answer 2

@Stephen Otradovec
Thank you for your detailed post and for following up with more details in the comments!

Since this is a locked-out scenario and you aren't able to login to your only Global Admin user, I'd recommend reaching out to our Global Customer Service team, as mentioned by @JimmySalian-2011 , or you can contact the Azure Data Protection team for further assistance - (866-807-5850).

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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