In sharepoint 2013 site, In visio files/.vsd file format the version history is getting deleted

Selvam, Raja Priya 21 Reputation points

In sharepoint 2013 site, we have some visio files whenever the file is being checked in then the all the previous history of the file is getting deleted and when it is checked out only the latest version of the file is available, and all the previous version file is getting deleted

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
2,502 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Yanli Jiang - MSFT 10,536 Reputation points Microsoft Vendor

    Hi @Selvam, Raja Priya ,
    In my test, I cannot reproduce your problem.
    Please perform the following troubleshooting:

    1. Is it just your account or does this happen to all accounts?
    2. Does the same happen with other types of files?
    3. Do other document libraries have the same situation? If there is no problem with other document libraries, you can try to move the file to the document library without problems.
    4. Clear browser cache, or use browser privacy mode.
    5. Use another browser, eg: IE, Edge, Google.
      If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
      Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Selvam, Raja Priya 21 Reputation points
    1. it happens with all the account even when the same Visio file is placed in another SharePoint site.
    2. No, only with the visio files were facing this issue
    3. With other document libraries also we are facing this issue with these visio files
    4. we will try the 4 & 5 point and let you updated