Azure Backup with Windows Admin Center - Invalid vault credentials provided

Markus Quirmbach 41 Reputation points
2022-11-16T15:37:34.513+00:00

Hi,

we are trying to set up Azure Backup for our on premises servers with the Windows Admin Center.
The WAC is registered in Azure.
We set it up one day and created an new vault for AzBackup from within the WAC but then realized that this vault is geo-redundant, which we don't want. So we deleted that vault and created a new one manually (locally-redundant).
But now - if we try to set up Azure Backup within the Windows Admin Center we always get the error "Invalid vault credentials provided".
The agent gets installed without a problem.

260995-image.png

We have no clue what's the issue here.

Can anyone help?

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. Tech-Hyd-1989 5,766 Reputation points
    2022-11-18T08:45:17.737+00:00

    @Markus Quirmbach ,

    If the old vault is registered on the windows admin center still or the new vault is using the vault credentials file from the old vault then most likely that you will encounter this error.

    Remediation:
    Download the latest vault credential file from the new vault and use it to reregister the vault with new credentials files.
    261852-image.png

    For details see https://learn.microsoft.com/en-us/windows-server/manage/windows-admin-center/azure/azure-backup#step-2-set-up-azure-backup

    Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

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