I've lost access to my Azure Tenant

Question

I've lost access to my Azure Tenant, and can't remember the account that is the Global Administrator. How do I get back in?

Answer 1

Try the recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

or you can also reach out to the Azure Data Protection team to restore access. 866-807-5850

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hello @Leo Blyumin ,

Thank you for reaching Azure Community Support. Please be advised that due to International laws such as GDPR we are not able to provide you with an account, emails, or any other account/tenant details without having email approval from the account/tenant administrators, this is to protect the customer's data integrity.

Please be advised that you can follow the steps described here to identify/find the Global Administrator information: https://learn.microsoft.com/en-us/archive/blogs/friis/how-to-find-the-global-admin-for-your-azure-ad-tenant.

I hope this can help you to identify who is the Global Admin account.

regards,

Answer 3

@Leo Blyumin
Thank you for your time and patience throughout this issue!

Adding onto what was mentioned by @Anonymous , since this is a locked-out scenario and you aren't able to remember your login information, you can also reach out to our Global Customer Service team, to see if they can help get you back into your tenant.

For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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