I've lost access to my Azure Tenant

Leo Blyumin 1 Reputation point
2022-11-22T01:01:12.187+00:00

I've lost access to my Azure Tenant, and can't remember the account that is the Global Administrator. How do I get back in?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Anonymous
    2022-11-22T01:18:34.663+00:00

    Try the recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    or you can also reach out to the Azure Data Protection team to restore access. 866-807-5850

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Esau Espinoza 6 Reputation points Microsoft Employee
    2022-11-29T01:20:04.457+00:00

    Hello @Leo Blyumin ,

    Thank you for reaching Azure Community Support. Please be advised that due to International laws such as GDPR we are not able to provide you with an account, emails, or any other account/tenant details without having email approval from the account/tenant administrators, this is to protect the customer's data integrity.

    Please be advised that you can follow the steps described here to identify/find the Global Administrator information: https://learn.microsoft.com/en-us/archive/blogs/friis/how-to-find-the-global-admin-for-your-azure-ad-tenant.

    I hope this can help you to identify who is the Global Admin account.

    264946-image.png

    regards,

    0 comments No comments

  3. JamesTran-MSFT 36,541 Reputation points Microsoft Employee
    2022-11-29T16:57:46.59+00:00

    @Leo Blyumin
    Thank you for your time and patience throughout this issue!

    Adding onto what was mentioned by @Anonymous , since this is a locked-out scenario and you aren't able to remember your login information, you can also reach out to our Global Customer Service team, to see if they can help get you back into your tenant.

    For future reference, I'd also recommend creating and managing an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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