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Edge IE mode crash
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 34%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYK%3C/text%3E%3C/svg%3E)
ys k
1
Reputation point
hello,
my situation is
- business PC
- Edge IE mode
- Edge : 107.0.1418.24 (64bit) & Window10 : 19044.2130(21H2 version)
and my problem is
- all employee is using same version of IE/Edge as above
- some PCs have crash problem when opening specific web sites(which are using activeX control... i think)
↑
There are windows crash logs on the link above.
please help me to solve this error.
thank you
Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Edge | Microsoft Edge development
2,669 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2022-11-22T08:43:42.1+00:00 Hi @ys k ,
I'd like to confirm with you:
- Did you have any windows update before this issue occurred?
- Can the specific websites be opened successfully in IE now?
- Do you have any potential malicious software installed on these devices?
My first impression on this issue:
- You might unintentionally put a 32-bit
kernelbase.dllintoSystem32folder, where you need to put 64-bit.dllfiles if your PCs are 64-bit. - In many cases,
kernelbase.dllis not the culprit, but the potential malicious software is. So, please have a check.
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