Accidentally deleted auth key for client o365 account from Google authenticator

Akhil Rajan 1 Reputation point
2022-11-22T11:27:14.543+00:00

Hello

one of our clients o365 admin account was in my google authenticator app and it got deleted accidentaly , is there a way i can recover the key or disable mfa for the account , i have login credentials but mfa is lost :(

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  1. Simon Skotheimsvik 171 Reputation points MVP
    2022-11-22T21:42:22.323+00:00

    You should sign in to https://aka.ms/mfasetup to configura MFA in your Authenticator app.
    Click "I can't use my Microsoft Authenticator app right now" to use alternative MFA solutions like SMS.

    I would however recommend you to use Microsoft Authenticator for your O365 admin since this will give you a better and more secure experience.
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    Best of luck,
    Simon

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