Issue due to not enough compute resources

Dayeon 21 Reputation points
2022-11-23T03:11:24.717+00:00

Hello, I'm an undergraduate student from South Korea, interested in IaaS cloud services.
I'm currently investigating about the issues that occur due to lack of compute resources.

A few days ago, I asked a question about the compensation policy for the error that occurs because of not enough resources.

As an answer, a community member told me that there isn't any compensation for the issue that occurs due to not enough compute resources (ex. resource allocation failures).

I'd like to ask two more things related to the issue that occurs due to shortage of compute resources.

  1. Does it mean that 'an issue due to not enough resources' is not considered as a 'failure' but just an inevitable matter of thing?
  2. Does it mean that 'an issue due to not enough resources' does not have anything to do with the terms of the SLA?

Thank you ahead for your help.

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
7,572 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dillon Silzer 56,601 Reputation points
    2022-11-23T04:27:32.21+00:00

    Hi @Dayeon

    I think you are referring to https://learn.microsoft.com/en-us/answers/questions/1099121/allocation-failed-issue.html

    First, the response was given by an official Microsoft Employee (Prrudram-MSFT) who is also a part of the Microsoft Q&A Community. Now, to answer your questions directly based on her answer:

    1) Does it mean that 'an issue due to not enough resources' is not considered as a 'failure' but just an inevitable matter of thing?

    It can occasionally happen when restarting or resizing your machine. The workaround she listed was:

    Allocation failures for older VM sizes (Av1, Dv1, DSv1, D15v2, DS15v2, etc.)

    https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/allocation-failure#allocation-failures-for-older-vm-sizes-av1-dv1-dsv1-d15v2-ds15v2-etc

    2) Does it mean that 'an issue due to not enough resources' does not have anything to do with the terms of the SLA?

    That is true. Microsoft is responsible for the uptime of your Virtual Machine. If you have decided restart, or resize VMs in Azure, that is outside of the SLA that Microsoft has guaranteed. Credits are issued to items defined inside of the SLA scope and unfortunately, your case does not at this time.

    Hopefully this helps you.

    Additional SLA information for Virtual Machines can be found at:

    https://azure.microsoft.com/en-ca/support/legal/sla/virtual-machines/v1_9/

    -------------------------------

    If this is helpful please accept answer.

    1 person found this answer helpful.
    0 comments No comments