Outlook 2016 keeps freezing and gets a popup "Outlook is trying to retrieve data from Microsoft Exchange-server outlook.office365.com"

Tabreez Shams 1 Reputation point

Hi Team,

We have been having issues with outlook 2016 while drafting email or opening a email or randomly it freezes and we get a pop-up "Outlook is trying to retrieve data from Microsoft Exchange-server outlook.office365.com".

Can you please help fixing this issue? Let me know if you need anything else?


Tabreez Shams

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. T. Kujala 8,706 Reputation points

    Hi @Tabreez Shams ,

    Have you tried to create a new Outlook profile?

    Here is a a quite similar issue like you have.


  2. ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

    Hi @Tabreez Shams ,

    Welcome to or forum!

    Do other users in your organization encounter the same issue?

    Based on my research, i found an article introduces the similar error as yours and related resolution. Please first make sure you have upgraded your Outlook 2016 to the latest version. And then, please try the following steps:
    (Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

    More information: "Outlook is retrieving data from the Microsoft Exchange Server" message after you upgrade to Outlook 2010 or Outlook 2013

    Hope to help you!

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