Quick Assist not loading after SCCM Deployment

Safs S 1 Reputation point
2022-11-24T15:28:06.79+00:00

Hi All,

Having issues with Quick Assist when I deploy it via SCCM and try to open the app it does not open, sometimes a white bar appears underneath quick assist when looking at it in the start menu.

I also got a message saying Quick Assist is updating and will be available shortly, but that shortly never ends.

I have removed it and reinstalled it. Downloaded the APPX installer and installed it manually and still the same issue.

MS Store has been blocked due to company Policy and we package all the apps we need via SCCM so they can be deployed via the Software Centre.

For some unknown reason it started to work automatically on 2 of the 4 laptops that we are building.

Previously we would add the laptop to the Quick Assist group on SCCM and push it out via the Software Centre and it would load up straight away, but now it's not loading.

Any help would be greatly appreciated .

T.I.A

Windows 10 Compatibility
Windows 10 Compatibility
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Compatibility: The extent to which hardware or software adheres to an accepted standard.
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  1. Dillon Silzer 56,361 Reputation points
    2022-11-25T03:08:46.427+00:00

    Hi @Safs S

    As far as I know you require Microsoft Store to use Quick Assist (as it is now integrated with Microsoft Store). I believe you blocking MS Store is causing the issues.

    Here is the method (PowerShell script) I am using to remove the legacy Quick Assist and adding the Microsoft Store one with Intune:

    https://droidkid.net/2022/05/17/powershell-script-to-install-the-new-quick-assist-silently/

    Try the script in the link above and see how it works out. (Try on a machine where MS Store is block and one that isn't blocked to see if MS Store is the issue).

    ---------------------------------------

    If this is helpful please accept answer.


  2. Safs S 1 Reputation point
    2022-12-07T15:35:33.92+00:00

    That did not work, still wanting to update something

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  3. Safs S 1 Reputation point
    2022-12-07T15:36:15.747+00:00

    Why can MS make life easier instead of more complicated!! an east .exe installer would be nice

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  4. Safs S 1 Reputation point
    2022-12-08T15:22:09.657+00:00

    RESOLVED

    Got it to work

    Install Quick Assist Offline
    To install Quick Assist offline, you'll need to download your APPXBUNDLE and unencoded XML file from Microsoft Store for Business. Visit Download an offline-licensed app for more information.

    Start Windows PowerShell with Administrative privileges.
    In PowerShell, change the directory to the location you've saved the file to in step 1. (CD <location of package file>)
    Run the following command to install Quick Assist:
    Add-appxprovisionedpackage -online -PackagePath "MicrosoftCorporationII.QuickAssist_2022.509.2259.0_neutral___8wekyb3d8bbwe.AppxBundle" -LicensePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe_4bc27046-84c5-8679-dcc7-d44c77a47dd0.xml"
    After Quick Assist has installed, run this command:
    Get-appxpackage QuickAssist -alluser
    After running the command, you'll see Quick Assist 2.X is installed for the user.

    https://learn.microsoft.com/en-us/windows/client-management/quick-assist

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