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Cancelled exam due to taking a break - Pearson Vue

Kaan ÖZKORDAĞ 41 Reputation points
2022-11-25T12:49:09.813+00:00

Hi All

Has anyone else had their exam cancelled when they were taking a bathroom break?

I was sitting a proctored AZ-700 exam and it clearly states that I can take a break.

I clicked the "Break" button which disables the test but keeps time running - clearly stated in the rules.

I went to the bathroom and when I came back I was told this is not allowed and is against the rules.

My exam was then just cancelled. No discussion.

I write in the chat to the Proctor and the only info they gave was "because I did not let the proctor know I was taking a break...". I told them there is a button that I clicked - obviously, this did not mean anything to them.

--- If the company needs a confirmation then you should put a "ask for a break" button instead take a break.

And give permission after confirmation. ---

I find this quite demoralising and frustrating. Makes me want to never use Pearson again. And this motivates me recommend any of my colleagues not to use Pearson again also.

I have seen that there are many complaints like this for Pearson - are they in financial trouble that they need to cancel exams?

I had a well going exam and pearson canceled it , how will they pay that back? How will they pay the time that I leave from my work to the exam ?

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Answer accepted by question author

Anonymous
2022-11-25T13:57:43.1+00:00

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