Cancelled exam due to taking a break - Pearson Vue

Question

Hi All

Has anyone else had their exam cancelled when they were taking a bathroom break?

I was sitting a proctored AZ-700 exam and it clearly states that I can take a break.

I clicked the "Break" button which disables the test but keeps time running - clearly stated in the rules.

I went to the bathroom and when I came back I was told this is not allowed and is against the rules.

My exam was then just cancelled. No discussion.

I write in the chat to the Proctor and the only info they gave was "because I did not let the proctor know I was taking a break...". I told them there is a button that I clicked - obviously, this did not mean anything to them.

--- If the company needs a confirmation then you should put a "ask for a break" button instead take a break.

And give permission after confirmation. ---

I find this quite demoralising and frustrating. Makes me want to never use Pearson again. And this motivates me recommend any of my colleagues not to use Pearson again also.

I have seen that there are many complaints like this for Pearson - are they in financial trouble that they need to cancel exams?

I had a well going exam and pearson canceled it , how will they pay that back? How will they pay the time that I leave from my work to the exam ?

Answer 1

I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

I passed the DP-203 microsoft exam that I took yesterday. But when I had an hour left for the exam I had a couple of unanswered questions and some marked for review.

I took a break for a minute, while I was still in front of the webcam. But when I tried to continue after that 1 minute break, it did not allow me to review any of the questions or answer them. I had to just finish (forced to end) the exam :(

The proctor said I cannot do anything about it. This is very annoying. Either they should take out this option or give a warning message when hitting break to inform the candidate that this wil happen.