Mask the personal phone number used for call forwarding from the caller

Question

Mask the personal phone number used for call forwarding from the caller

DavideR 31

Good morning,
when I activate call forwarding to a PSTN number the caller displays the number to which I forwarded the call.
Sometimes it is a private number that I don't want displayed.
How can I do this?
Thank you

SokiGuo-MSFT 31,481 Reputation points Microsoft External Staff

2022-11-28T05:58:25.91+00:00

Hi @Anonymous

Due to the limitation of environment, we could not test in our Teams client. Does anyone else have the same phenomenon in your organization?
I also searched the official document, but it did not explain the result to us. This article provides ways to set up caller ID policies, you can try to see if it works. In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies.

For more details about caller ID policy, you could refer to: https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
DavideR 31 Reputation points

2022-11-28T08:46:12.147+00:00

HI @SokiGuo-MSFT ,
we already tried that option but it doesn't work for forwarded calls.
Thank you
SokiGuo-MSFT 31,481 Reputation points Microsoft External Staff

2022-12-02T07:35:41.683+00:00

Hi,
At the moment, I am afraid that there is no way to hide the transferred number. You could vote for it in Teams UserVoice. Microsoft will always focus on customer’s feedback and experience, some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service. Your time, understanding and cooperation will be highly appreciated.

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SokiGuo-MSFT 31,481 Reputation points Microsoft External Staff

2022-11-28T05:58:25.91+00:00

Hi @Anonymous

Due to the limitation of environment, we could not test in our Teams client. Does anyone else have the same phenomenon in your organization?
I also searched the official document, but it did not explain the result to us. This article provides ways to set up caller ID policies, you can try to see if it works. In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies.

For more details about caller ID policy, you could refer to: https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
DavideR 31 Reputation points

2022-11-28T08:46:12.147+00:00

HI @SokiGuo-MSFT ,
we already tried that option but it doesn't work for forwarded calls.
Thank you
SokiGuo-MSFT 31,481 Reputation points Microsoft External Staff

2022-12-02T07:35:41.683+00:00

Hi,
At the moment, I am afraid that there is no way to hide the transferred number. You could vote for it in Teams UserVoice. Microsoft will always focus on customer’s feedback and experience, some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service. Your time, understanding and cooperation will be highly appreciated.

Answer 1

Hi
I am afraid that it is impossible to hide the number at this time. I have found a feedback in Teams UserVoice and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future. Thanks for your understanding and support.
Feedback: https://feedbackportal.microsoft.com/feedback/idea/a9c6576c-0bb7-ec11-a81c-000d3a7ce453

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Mask the personal phone number used for call forwarding from the caller

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