Authenticator loop only on phone apps?

EmilK 1 Reputation point

Hi all,

we use the microsoft authenticator, but have a different identity provider than Azure. Active Directory.

For those of you that don't know, Microsoft Authenticator can be added to add any MFA, as long as it is supporting the same standard.

Now to the issue. Whenever users login to Teams or Outlook, they are entering username + password and are then sent to the Microsoft Authenticator. In a perfect world, they would then be presented with a 6-digit code they need to enter in their device.

However, the Microsoft Authenticator is also asking for a 6-digit code to open, to display the 6-digit code to login on Teams.

If the user is quick and copy the code, do the login flow, and then enter the code, everything is working as expected.

Anyone has any idea as to how to solve this?

BR Emil

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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