No devices appear in Teams settings

Question

No devices appear in Teams settings

Ubay Díaz Machín 6

Since August, the Teams desktop client does not detect my devices. In the configuration, when I mouse over the devices, a prohibited sign appears. I have deleted Teams cache folders multiple times and reinstalled the client multiple times with the same error. I've even started Teams in admin mode just in case that changes anything.
My computer is running Windows 10 and my user account is on a different drive than Windows for hard drive capacity reasons. I attach a capture.

3 answers

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Answer 1

SokiGuo-MSFT 31,541 Microsoft External Staff

Hi @Ubay Díaz Machín
According to your description, I have the following questions to confirm with you：

Whether your device is built-in or externally connected？
Does the device work properly with other applications?

To help you troubleshoot the problems, here are the articles related to these issues.
The camera isn't working in Teams: https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade
The microphone isn't working in Teams: https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a

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Ubay Díaz Machín 6 Reputation points

2022-11-30T08:40:46.617+00:00

Hi @SokiGuo-MSFT

The first thing is to thank you for your answer. And regarding what he asks me. My equipment is a laptop that has built-in microphones, camera and speakers. And I also have a microphone and webcam connected via USB and headphones connected via a mini jack. Right now I am using the web version of Teams in which I use these devices for video conferences, likewise I also use them with other applications such as Skype, Webex, Zoom, OBS, etc.

The steps that you indicate in the links, I have applied previously without any result. I have deleted the teams folders and reinstalled several times both as an unprivileged user and as an administrator user of my team and it has the same behavior.

Thanks for any help you can offer me.
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2022-12-02T06:28:20.107+00:00

Hi
Does the device just not show?
Can it be used normally during meetings?
Ubay Díaz Machín 6 Reputation points

2022-12-02T08:23:01.197+00:00

Hi
Actually, in the device configuration view, those combos appear to me as a prohibited sign when I hover over them.
I can use my devices without problem in meetings but using Teams in its web version or another meeting type program.

Greetings.
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2022-12-06T02:55:52.907+00:00

Hi
For further investigation, I have the following questions to confirm with you：
What different drive is used?
Does the problem persist when trying to change computers?
Also, see if the hardware meets the requirements. Refer to this article： https://learn.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2022-12-08T08:38:15.583+00:00

Hi @bayDazMachn-3672
Haven't received your message for a long time.
Is there any progress on this issue?

Answer 2

Richard Froud 1

Hi

Apologies for the simplicity of the answer(s) but:-

You have tried driver updates?

Verifiy your drivers as well.

You also state tthat you are using Web version of Teams - just to clarify do they work in there web version or not.

I am aware that they work in other Apps but when I teach class these are the basics and sometimes we forget these.

Again sorry for the simplicity - but we have to start somewhere.

R

Ubay Díaz Machín 6 Reputation points

2022-11-30T16:13:59.133+00:00

Hi
Yes, I have updated the drivers and it works correctly in the web version of Teams.

Thanks for the help.

Answer 3

Matthias Nguyen 0

We've had the same problem for a few weeks now. Were you able to solve the problem?

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No devices appear in Teams settings

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