No devices appear in Teams settings

Ubay Díaz Machín 6 Reputation points
2022-11-29T08:56:58.05+00:00

Since August, the Teams desktop client does not detect my devices. In the configuration, when I mouse over the devices, a prohibited sign appears. I have deleted Teams cache folders multiple times and reinstalled the client multiple times with the same error. I've even started Teams in admin mode just in case that changes anything.
My computer is running Windows 10 and my user account is on a different drive than Windows for hard drive capacity reasons. I attach a capture.

265135-image.png

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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3 answers

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  1. SokiGuo-MSFT 25,746 Reputation points Microsoft Vendor
    2022-11-30T05:19:27.583+00:00

    Hi @Ubay Díaz Machín
    According to your description, I have the following questions to confirm with you:

    1. Whether your device is built-in or externally connected?
    2. Does the device work properly with other applications?

    To help you troubleshoot the problems, here are the articles related to these issues.
    The camera isn't working in Teams: https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade
    The microphone isn't working in Teams: https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a


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  2. Richard Froud 1 Reputation point
    2022-11-30T09:01:52.12+00:00

    Hi

    Apologies for the simplicity of the answer(s) but:-

    You have tried driver updates?

    Verifiy your drivers as well.

    You also state tthat you are using Web version of Teams - just to clarify do they work in there web version or not.

    I am aware that they work in other Apps but when I teach class these are the basics and sometimes we forget these.

    Again sorry for the simplicity - but we have to start somewhere.

    R


  3. Matthias Nguyen 0 Reputation points
    2023-06-21T06:46:11.93+00:00

    We've had the same problem for a few weeks now. Were you able to solve the problem?

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