When users install a black and white printer, it gives an elevation error #740

beau roels 1 Reputation point

In our domain, we install the drivers and printerwizard as admin. Users are allowed to add their own printers. This works fine for every printer except for our black and white printer. Whenever a user tries to install that it throws the error.

"That didn't work
We can't install this printer right now.
Try again later or contact your network administrator for help.

error code #740"

When looking online i found a lot of "workarounds" that involve opening cmd as admin and running rundll32 printui.dll,PrintUIEntry /il

This isn't really viable and i would like to find the underlying core issue.

Can anyone help with this?

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Limitless Technology 44,101 Reputation points

    Hello there,

    In most cases, Error 740 occurs if users don’t have sufficient administrative privileges to install the printer wizard. However, this error can occur even when logged in with an administrator account.
    In some cases, Error 740 occurs for printers that use Type 3 PCL6 x64 drivers can occur due to Corrupted and incompatible printer drivers.

    So you must either run the procmon or Sysmon to identify the core issue.

    Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. You can get the tool from here https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

    System Monitor (Sysmon) is a Windows system service and device driver that, once installed on a system, remains resident across system reboots to monitor and log system activity to the Windows event log.You can get the tool from here https://learn.microsoft.com/en-us/sysinternals/downloads/sysmon


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  2. Dan Brown 1 Reputation point

    I just had this on Windows 11 trying to install from a Server 2022 printserver... I was only able to fix it by first installing the actual printer drivers, then I could also install from the print share without error.

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  3. Liam Ng 0 Reputation points

    We had the same problem on Wins 10. Instead of fixing the driver, we were able to add the printer simply using the wizard after Clicking "The printer that I want isn't listed"

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