When does a reported version show in ADU

Oetze van den Broek 91 Reputation points

We are currently developing a product which needs ADU.

We managed to get it working, the devices will update after clicking deploy.

But in the portal we are not seeing any currently installed updates. (It will tell installed-updates: NA) in the group details page

I have a copy of the reported twin here.
"reported": {
"deviceUpdate": {
"__t": "c",
"agent": {
"deviceProperties": {
"manufacturer": "\

Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
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  1. Satish 13,631 Reputation points Microsoft Employee

    Hello @Oetze van den Broek,

    Thanks for waiting on this issue!

    Please send an email to azcommunity@microsoft.com with the below details, so that we can work offline on this issue to collect more detailed information and unblock your issue.

    Thread URL: Link to this thread.

    Your Azure Subscription ID: 

    Email Subject : Attn Satish Boddu 

    Please let me know once you have done the same 

    Additional information which might be useful for other community members!

    Make sure that the device has a stable network connectivity and is properly reporting its update status to the IoT hub by checking the device's twin properties in the IoT hub. If possible please verify the IoTHub and Device logs for any reported issues! Device update needs stable connection during update process, please make sure there are no disconnections during update process.

    Also please refer to : Device Update for IoT Hub Troubleshooting Guide

    Similar questions: How does the Azure IoT ADU service determine when an update succeeded?

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