Teams phone system Call cut out

Iniobong Nkanga 1,661 Reputation points
2022-12-02T16:41:17.437+00:00

Hello

Please i need your help on this issue.

I have had a few reported issues from our users.

Calls are being answered with the calls cutting out when they answer.

From the caller's end, the call apparently just rings out. this has been tested by a user. the call simply is not answered

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. SokiGuo-MSFT 23,236 Reputation points Microsoft Vendor
    2022-12-05T02:07:14.747+00:00

    Hi @Iniobong Nkanga
    According to your description, I have the following questions to confirm with you：

    1. Does anyone else have the same problem in your organization?
    2. Do you have the same problem when you use the web client?

    Generally, such types of issues occur due to poor or unstable internet connection or failing Audio drivers. We recommend that you use Call Quality Dashboard (CQD) and Call analytics to analyze organization-wide trends or issues to drive performance improvements.

    266770-image.png

    For more details about using Call Analytics to troubleshoot poor call quality, you could refer to:
    https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality?source=recommendations

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