Microsoft Teams Yealink Desktop Phone keeps signing out of Teams

Question

This issue is happening for every user in our tenant.

Basically about once a week all of us are signed automatically out of our Yealink MS Teams Desktop Phones

Can someone please help me investigate further into this issue?

When this happens, we have a very difficult time getting signed back into the device. Weather were trying to use "Sign into the device locally" option or using "sign in using another device" option. The second option provides a URL (https://microsoft.com/devicelogin) and a code is displayed on the Teams Phone.

Sometimes the code will not show/ or refresh, when using the second option and requires multiple reboots

The first option does the same thing

Answer 1

Hello @Morgan Williams

Thank you for sharing this question on this community space.

I would like to ask few questions related to this issue state on your case scenario description if you do not mind...

Did you reboot them using either the Phone User Interface or Web User Interface? or which one?

Have you checked the MAC-local CFG File????

Looking forward to your feedback,

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

Jimmy, Good Afternoon

if you can provide me exact instructions of what to do, that would be great. I dont understand the diagram

Yes sir, we do still have this issue.

Is there a way in MS365 to change the duration of how often devices need to re-authenticate/ ask for credentials?

Thank You

Answer 3

I also have problem now. Any help can be great