Issue with moving accounts

Question

Hello,

I've changed my phone to new one, just installed Microsoft authenticator but issue is i don't have any of the accounts which are present on the old phone/app - they were not transferred - don't know what's going on, none of the authenticated which i have on the old phone are on the new - despite fact its same mail that im using,

Saved password I've managed to move across by CSV file but the main thing are all these authenticator accounts - i really don't want to go through again setting them up...

Can someone please help me/ tell me what I'm doing wrong ? Thank you in advance

Answer 1

You can follow along here to change the phone number.
https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore. The recovery account is a microsoft personal account.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 4

then it take me to recover account option , then I'm choosing my main mail

Use the recovery account here (a microsoft ersonal account)
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 5

Ok, well just make sure it is in fact the recovery account.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--