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Teams calls not coming through

Iniobong Nkanga 2,081 Reputation points
2022-12-05T10:19:14.097+00:00

Hello

Please i need your help on this issue.

We've been getting reports from users that Teams calls haven't been coming through to the client on Windows.

When looking at the Teams admin center it shows a duration of 0 seconds and a response code of 487.

This is happening to multiple users on the current Teams client version (1.5.00.31168).

Microsoft Teams | Microsoft Teams for business | Other
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  1. Kai Yao 37,791 Reputation points Moderator
    2022-12-06T02:42:20.647+00:00

    Hi @Iniobong Nkanga

    Are you using Direct Routing?
    Please have a check in the call flow logs and see where the cancel request is sent.

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