Azure backup failed and DR replication is critical

Question

Azure backup failed and DR replication is critical

Rajasekar K 6

I have an production server, suddenly automatic backup not working its shows some error like VM agent is unable to communicate with the Azure Backup Service.

And also DR replication is critical .

Kindly help me about this issue.Thanks

Carlos Solís Salazar 18,191 Reputation points MVP Volunteer Moderator

2022-12-05T12:33:52.517+00:00

Please share the screen of the detailed logs.
You can get that screen doing click on "Critical"
Prrudram-MSFT 28,191 Reputation points Moderator

2022-12-05T12:35:34.687+00:00

Hello @Rajasekar K ,

Please click on the backup warning and share the error message in detail, that would give us clues on the reason for the failure. Similarly, there are more detailed error events for the ASR replication under replicated item->overview blade, please share. I will be able to help you further.
Also share the overview blade of this VM from Virtual Machines tab. I would like to know if the VM guest agent is up and running.
Rajasekar K 6 Reputation points

2022-12-05T12:40:55.163+00:00

Error message: VM Agent unable to communicate with Azure Backup - Backup

And DR
Rajasekar K 6 Reputation points

2022-12-05T12:47:02.527+00:00

Error message: VM Agent unable to communicate with Azure Backup
Rajasekar K 6 Reputation points

2022-12-05T12:50:28.93+00:00

DR:

1 answer

Your answer

Carlos Solís Salazar 18,191 Reputation points MVP Volunteer Moderator

2022-12-05T12:33:52.517+00:00

Please share the screen of the detailed logs.
You can get that screen doing click on "Critical"
Prrudram-MSFT 28,191 Reputation points Moderator

2022-12-05T12:35:34.687+00:00

Hello @Rajasekar K ,

Please click on the backup warning and share the error message in detail, that would give us clues on the reason for the failure. Similarly, there are more detailed error events for the ASR replication under replicated item->overview blade, please share. I will be able to help you further.
Also share the overview blade of this VM from Virtual Machines tab. I would like to know if the VM guest agent is up and running.
Rajasekar K 6 Reputation points

2022-12-05T12:40:55.163+00:00

Error message: VM Agent unable to communicate with Azure Backup - Backup

And DR
Rajasekar K 6 Reputation points

2022-12-05T12:47:02.527+00:00

Error message: VM Agent unable to communicate with Azure Backup
Rajasekar K 6 Reputation points

2022-12-05T12:50:28.93+00:00

DR:

Answer 1

Prrudram-MSFT 28,191 Moderator

Hello @Rajasekar K ,

Thank you for sharing the details. From the error messages, it is clear that the VM guest agent is not running/unreachable. For azure backup/site recovery to progress, we need the guest agent as prerequisite.

If this is a windows VM, then from Services.msc, ensure the Windows Azure Guest Agent service is Running. If the Windows Azure Guest Agent service is missing, Install the VM agent on the VM
Ensure that the VM Agent (WA Agent) up and running and is the latest version.
You can check if the guest agent is running from the overview page of the VM blade like below

ASR Troubleshooting Guidelines : https://learn.microsoft.com/en-us/azure/site-recovery/site-recovery-extension-troubleshoot#the-agent-installed-in-the-vm-but-unresponsive-for-windows-vms
Azure VM Backup: https://learn.microsoft.com/en-us/azure/backup/backup-azure-vms-troubleshoot#basic-troubleshooting

Hope this helps!
Please accept as answer and upvote if the above information is helpful for the benefit of the community.

Rajasekar K 6 Reputation points

2022-12-06T15:44:57.947+00:00

Windows Azure Guest Agent is running still not working DR.

Note: We fixed Backup issue after restarting Windows Azure Guest Agent.
Prrudram-MSFT 28,191 Reputation points Moderator

2022-12-08T08:22:21.217+00:00

@Rajasekar K ,

Is the error still same for DR? If yes, just restart the mobility agent service(VX Agent – Sentinel/Outpost) from the services.msc and observe if there is any change in the replication.
If there are any new errors, capture them and share with me
Prrudram-MSFT 28,191 Reputation points Moderator

2022-12-12T07:02:56.923+00:00

Hi @Rajasekar K ,

Do you have any update on my previous comment?

Recap:
Is the error still same for DR? If yes, just restart the mobility agent service(VX Agent – Sentinel/Outpost) from the services.msc and observe if there is any change in the replication.
If there are any new errors, capture them and share with me

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Azure backup failed and DR replication is critical

1 answer

Your answer