IT Service Management Connector (ITSMC) with Service Now wont connect

Question

Getting an Error when setting up the Azure ITSM ServiceNow connector.

Error displays when trying to set up a new connector;

"Bad Request. Error: Connection creation is blocked due to missing dependency on Service now"

followed the guide provided by Microsoft; https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-connections-servicenow

but still get the error after following the steps

thanks in advance

Answer 1

Hi
Thank you for raising the question.
Did the ITSM connector worked before or is it a new one?
Did you try to check the errors in the Dashboard (https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-dashboard).
Did you try to sync your connector? https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-resync-servicenow

Hope that this helps you in order to start your investigation.

Answer 2

Yes, we have several customers that use this connector.
Did you install the "User App for ServiceNow and Microsoft OMS Integration"?
Did you follow the ServiceNow configurations: https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-connections-servicenow

if you still encounter issues, please open a support case for Microsoft that we will be able to check your environment.

Answer 3

can any one help in this issue

Connector creation failed

Error:

Error executing request. For this service offering, you can’t create or update inbound connectors in your organization ‘d9e6a3ba-bfcb-4836-8012-246aa11f665c’.

Answer 4

Can you please open a support case for Microsoft that we will be able to check your environment.