Disabling an Add-Inn in Outlook

Question

I use ESET as my ant-virus software. Because of some Outlook syncing issues with Google Workspace (i.e., disappearing emails, all items not fully syncing, etc.,) it has been suggested by Google that the ESET add-in should be disabled because it is a known cause of issues.

When I follow the instructions within Outlook to disable:

File>>>Options>>>Add-Ins>>>highlight 'ESET Outlook Add-In'>>>Go>>>uncheck the box next to 'ESET Outlook Add-In

The check box is inactive and won't allow me to uncheck; there are a couple of add-ins also in the list that will allow me to uncheck if I chose to so this is unique to the ESET add-in; at the bottom of this window it also states that 'the add-in you have selected is enabled by your system administrator'. However, I am the system administrator.

I need advice on how to successfully disable this add-in.

Thank you! T Miller

Answer 1

You can try these options

1. Try to open outlook in Safe mode and disable the Add-in
2. Are you a member of the local admins group?

Answer 2

Hi @Terry Miller ,

Welcome to our forum!

What about running Outlook as administrator?

If it doesn't work, please try to use registry to change it:

(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

References: System administrator control over add-ins

Hope to help you!

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