Microsoft Authenticator didn't restore 2FA accounts

Question

Hi!

I had to format my phone and after I logged back in to Microsoft Authenticator, it didn't show any 2FA accounts that I had, despite there was a backup. Now I can't log in to some accounts because I can't have the 2FA codes

Is there a way to access old backups from Microsoft Authenticator?

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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