Docking station issue - Surface pro 2

Scratch 1 Reputation point
2022-12-10T12:44:11.483+00:00

Hi there,

For several days, when I start my tablet connected to the docking station, the first minutes pass and then suddenly a message appears: "USB device not recognized (the last USB device you connected to this computer has malfunctioned and Windows don't recognize it."

A few seconds after this message, the WiFi is disconnected and the screen remains frozen. The docking station keeps connecting and disconnecting without me being able to do anything.

Any idea on this issue?

Thank you !

KM

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  1. Anonymous
    2022-12-10T14:39:57.493+00:00

    The product group for Surface hardware actively monitors questions over at
    https://answers.microsoft.com/en-us/surface/forum
    https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Scratch 1 Reputation point
    2022-12-11T17:58:54.317+00:00

    Still unsolved...


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