Please ask your question in the Microsoft Certification forum or browse/search to see if your question has already been asked. There are support moderators that will respond to your question in 1 business day and can assist with your account if necessary:
Ask new question: https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Browse/Search the forum: https://trainingsupport.microsoft.com/en-us/mcp/forum
Thanks.
-TP