Phone number did not pass security checks microsoft

Arnold Spies 186 Reputation points
2022-12-12T09:46:20.547+00:00

Hello,

I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.
I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.

I've been using this phone number for over 20 years.
Tried also the phone of my wife and other phone numbers

The exact error message:
We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9

Code: 40341

Please help!

SharePoint Server Development
SharePoint Server Development
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Development: The process of researching, productizing, and refining new or existing technologies.
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Accepted answer
  1. Emily Du-MSFT 40,566 Reputation points Microsoft Vendor
    2022-12-13T08:06:52.473+00:00

    @Arnold Spies

    Due to this question is related with developer program, I recommend you go to microsoft-365 to see if there is any information which is helpful.

    And you could get online support or phone support for Microsoft 365 for business to solve the issue.


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    9 people found this answer helpful.

22 additional answers

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  1. Rob Windsor 1,956 Reputation points
    2022-12-12T16:21:11.507+00:00

    The Microsoft 365 Developer Program recently made a change regarding the phone number used for validation when creating a new tenant. In the past you could use the same phone number for validation multiple times, now you cannot. In addition, if you have used the same phone number for validation multiple times in the past, that phone number may have been added to a blocked list meaning that it can no longer be used for validation.

    In your question you said that you tried multiple phone numbers so maybe this doesn't apply to you but I thought it worth mentioning just in case.

    7 people found this answer helpful.

  2. K Greg 21 Reputation points
    2022-12-29T00:25:25.623+00:00

    I'm facing the same error, with no obvious explanation:

    "Set up your Microsoft 365 E5 configurable sandbox"

    "We can't continue with the signup process for the following reason:

    Your phone number did not pass security checks.
    MS-CorrelationID: 73a8a1c6-d118-4dfc-9a18-96f0cb9d616f

    Code: 40341"

    I believe that I need to own an E5 subscription to qualify for online or phone support. At this stage I was planning to enable a developer E5. Any ideas?

    3 people found this answer helpful.

  3. Psychologist Khan 10 Reputation points
    2023-07-31T10:13:32.88+00:00

    I'm facing the same error, with no obvious explanation:

    "Set up your Microsoft 365 E5 configurable sandbox"

    We can't continue with the signup process for the following reason:

    • Your phone number did not pass security checks.

    MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586

    Code: 40321

    2 people found this answer helpful.
    0 comments No comments

  4. Kelly Bowen-McCombs (MSFT) 266 Reputation points Microsoft Employee
    2024-01-30T00:20:07.42+00:00

    If you are trying to redeem the offer of a new developer sandbox, there are currently service issues preventing most customers from redeeming the offer. We're sorry to hear that you are having issues joining the developer program. We're also updating the error message to be more specific.

    Country-specific outages

    We recently had some service issues and many countries were temporarily blocked from joining (including yours). This issue has resolved but note the following: Geographic limitations. For technical and security reasons, the Microsoft 365 Developer Program only supports a subset of countries/regions listed here: Microsoft 365 International Availability. We review our supported country list regularly. If you are unable to sign up from your country or region, then it means we do not support it at this time. Membership benefits

    While you can still join the developer program, access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit. To stay apprised of changes, please follow our blog.

    2 people found this answer helpful.
    0 comments No comments