Your Account has Multiple Licences

Question

I'm not sure why, but all of a sudden, my office apps (word, excel, etc.) became unlicensed. They weren't subscriptions or anything they were already bought, and I've been using them for years. I've tried uninstalling and reinstalling, but now I get a message that says my account has multiple licenses. I click get started and choose the most recent one. Everything seems okay, but when I close the app and then try to go on again, I keep getting the message, and I have to choose all over again. This is really annoying and I hate doing it over and over again. Please help before I get too frustrated.

Answer 1

Hi @Travis

Could you please tell us which version of Office are you using now?
Such as Microsoft 365 Apps, Office 2021.
You can go to one Office app > File > Account > Product Information to have a check.

Please go to Services & Subscriptions webpage, check the Office licenses bound with your account.

I suggest you take a screenshot to show us of your Office products.

> I've tried uninstalling and reinstalling

How did you uninstall Office and install Office?
It's recommended to use the uninstall tool to remove Office, and then restart machine.
Go to Services & Subscriptions webpage to choose one Office product to install.

Any updates welcome to let me know.

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