Appuntamento Certificazione Microsoft

Question

Buongiorno,
oggi avevo un appuntamento per svolgere la certificazione DP-900, purtroppo ho sbagliato sede e atteso inutilmente in un centro vicino a quello in cui avrei dovuto svolgere l'esame. Ho contattato appena mi è stato segnalato l'errore la sede ma ormai troppo tardi per svolgerlo. Ora, vorrei sapere se vi è la possibilità di rifarlo a brevissimo termine 24-72 ore riprenotando. Al momento mi dice che ho una sessione aperta per l'esame e non posso prenotare nuovamente. Vorrei sapere anche se ormai il buono che avevo per svolgere l'esame risulta perso e devo provvedere a pagare la prossima prenotazione. Grazie
Un saluto

Good morning,
today I had an appointment to take the DP-900 certification, unfortunately I got the wrong location and waited in vain in a center near the one where I was supposed to take the exam. I contacted the headquarters as soon as the error was reported to me but it was too late to carry it out. Now, I would like to know if there is a possibility to do it again in the very short term 24-72 hours by rebooking. At the moment it tells me that I have an open session for the exam and I can't book again. I would also like to know if by now the voucher I had to take the exam is lost and I have to pay for the next booking. Thank you
A greeting

Answer 1

Hi NoemiMore,

For myself it's was with Pearson vue, try to contact the Microsoft Pearson exan/certification support maybe they can help.

https://home.pearsonvue.com/microsoft/contact

hope it helps

Regards

Den

Answer 2

Hi NoemiMore,

So sorry about your experience. I experienced the same 2 times (wrong day) ;)

• First you need to wait 24h or 14 days (if your second attempt) to retake the exam, check the General "Microsoft Certified Professional (MCP) exam retake policy"
• Try to contact the Center or Microsoft learning to explain the situation and maybe you can manage a voucher or a discount voucher for the next attempt (no guarantee) but it works one time for me (50% voucher)

in any case, good luck for the next attempt!

Regards

Answer 3

hi,
thank you very much for the reply.
Can you tell me exactly who to contact?
I've already contacted the center that was supposed to let me take the exam and they weren't able to help me.
I don't know how to contact Microsoft directly or a number/email to write to.
Do you have any pointers on this? This is my second certification and first attempt at this.
Thank you very much for your reply

Answer 4

Hi DenMutlu,
thank you very much, you were very kind.
Unfortunately, despite having contacted them, they could not help me except by confirming that I will have to wait 24 hours to book again.
hanks again for the help

Regards

Noemi