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We have a single user who's email signature isn't saving in outook.office.com after logging out and back in.
The signature will save when the user logs in, creates the signature, and saves it but once they log out and back in to the web portal, the saved signature is no longer there and needs to be recreated.
I've attempted this with my credentials and it saves just fine when logging out and back in. It seems to be isolated to this single user. It just started occurring over the past week or so. No settings have changed and no rules are set up on the users profile.
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Hi @Chris Bechtel ，
Just checking in to see how things are going on with this issue. Any update, you can feel free to post back.
Hi @Chris Bechtel ，
I've attempted this with my credentials and it saves just fine when logging out and back in. It seems to be isolated to this single user.
I tried to test in my lab tenant and the signature can save successfully as well, so, agree with you that it's likely to be a issue with the particular user. In order to help narrow down the issue, I am wondering were you using the same browser on the same computer as the problematic user when did the test with your own credentials?
Besides, it's suggested to let the user try using different browsers or opening the browser in private mode to see the result.
You can also have a look at the Service Health page in the Microsoft 365 Admin Center to check if there's any potentially relevant known issues in your tenant.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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@Yuki Sun-MSFT Thanks for the response. I tried the suggested yesterday with the user. The issue doesn't seem to be occurring anymore.
I first tried logging in with my own credentials through Chrome. Saved a test signature, logged out and back in and the signature saved. When I had the user log in, her signature was still there. I also had her log into Edge with the same result.
Not sure if this was on the Microsoft side or not but I checked with the user this morning and we're still good.
No other changes were made on our end.
Thanks,
Hi @Chris Bechtel ,
Thanks for sharing the update and good to hear that it's all good now : )
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your reply in case you'd like to "Accept" it as answer for other community members' reference.
[How do you stop Teams putting all users on hold when accessing documents?]
Issue Symptom:
a single user who's email signature isn't saving in outook.office.com after logging out and back in
Current status:
"I first tried logging in with my own credentials through Chrome. Saved a test signature, logged out and back in and the signature saved. When I had the user log in, her signature was still there. I also had her log into Edge with the same result.
Not sure if this was on the Microsoft side or not but I checked with the user this morning and we're still good.
No other changes were made on our end."