@SIMEON ETIM Thanks for posting in our Q&A.
Please understand that Dynamics 365 issue is not supported in Q&A forum. I'm not a support engineer of this procuct and know little about it. Given this situtaion, it is suggested to contact Dynamics 365 support to get more help. Here is the support link:
https://learn.microsoft.com/en-us/dynamics365/get-started/support/
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