Outlook Designate doesn't receive updates for hours

Question

Here is the scenario

1. Person is a designate for several Executives
2. If a change is made to a meeting where all three are invited, the designate only receives the update for two of them.
3. It is always the same person of the individuals involved.
4. We have outlook365 Installed in a Hybrid environment.
5. Windows 10 Pro - the users are on Surface Pro, the designate is on a laptop.
6. The meeting change for the one person does not come through for hours, (sometimes not at all)
7. It does show on that person's calendar, just not on the designates.
8. All are on the same time zone.

All updates are in place. No other issues have been noted.
Any thoughts would be appreciated

Answer 1

Hi @merlinwv ,

What do you mean designate? Does it mean delegate?

It is always the same person of the individuals involved.

Does the problem only occur in one executive's mailbox? Can't the delegate receive meeting updates sent to this person?

If so, try to remove the delegate permission and re-assign the permission to see if it works:

1. Remove the delegate permissions to the calendar folder
   
2. re-assign the permission.
   

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