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OneNote Notebooks will NOT sync

Dom 921 Reputation points
2022-12-14T19:46:59.58+00:00

All of the sudden, my OneNote notebooks will not sync to the server. OneNote applicatiopn Office 365. Eac h notebook has a little red X on it and the status says "offline". I need to get them back "online" like they used to be. This is what I see under File|Info:

270694-2022-12-14-14-36-50-banding-in-dax-onenote.png

I try to "sync" but nothing happens and it goes right back to "not synching". I don't know what happened, but how do I get them to sync again?

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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,786 Reputation points
    2022-12-15T06:32:29.207+00:00

    Hi @Dom ,

    • I suggest you change one network connection to have a check.
      Besides, as the first notebooks is stored on OneDrive, you can check Service Health status page for any outages. If OneDrive is currently having issues, OneNote may be affected as well.
    • If change the network does not work, please go to "View Sync Status", if there is any error code or error message, please share with us.
    • Then it's recommend to right-click the each URL shown on your image which start with "https://", and then click Copy.
      In your web browser, click inside the Address box, and then press Ctrl + V on your keyboard to paste the copied URL.
      Press Enter to open the notebook in OneNote for the web.
      If the notebooks are opened normally, please compare the content of local notes with those in the cloud.
    • I also suggest you create a new notebook sync to OneDrive, to check whether the new notebook can synced successfully.

    For more, please refer to "Fix issues when you can't sync OneNote".

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