i have quest. cost & bill problem

Question

{ "shellProps": { "sessionId": "ea5a59dca8414f4491f24503ee92b981", "extName": "Microsoft_Azure_Storage", "contentName": "BlobsBlade", "resourceId": "/subscriptions/9b518705-f942-4e2f-9569-906637d4fe2d/resourceGroups/neubility/providers/Microsoft.Storage/storageAccounts/neubiedata", "code": 403 }, "error": { "message": "This request is not authorized to perform this operation using this permission.", "code": 403, "details": { "htmlTemplate": "<p><ul data-bind=\"foreach: causes\"><li><span style=\"word-break: break-word;\" data-bind=\"text:details\"></span> <span style=\"word-break: break-word;\" data-bind=\"with:link\"><a target=\"_blank\" data-bind=\"attr:{href:uri},text:text\"></a></span></li></ul></p>", "viewModel": { "causes": [ { "details": "This request is not authorized to perform this operation using this permission.\nRequestId:f3b2fd91-e01e-0039-6b70-10635a000000\nTime:2022-12-15T10:32:41.6524034Z", "link": null }, { "details": "", "link": { "text": "Learn more about authorizing access to Azure Storage", "uri": "https://aka.ms/portalfx/storagepermissions" } } ] } }, "summaryItems": [ { "label": "Storage Request ID", "value": "f3b2fd91-e01e-0039-6b70-10635a000000" } ] }}

If you recently made a payment, it may take up to 24 hours to be properly reflected.

I had a problem with the card I was subscribed to, so the cost was pushed back.
So I renewed my card today.
By the way, when I try to access my container, that phrase pops up.
Is there a way to know if my expenses have been paid properly?
I have to approach this container by tomorrow.

Answer 1

@NB - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://learn.microsoft.com/en-us/answers/products (more to be added later on).
I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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