Hi FranBikup-3583,
It has been observed that sometimes inbuilt applications stop to respond, and basic troubleshooting doesn’t work. The best option for such problems is to perform an upgrade using a bootable USB disk. We can create a bootable USB disk by using a media creation tool. Once it is ready, just open the files and double click on ‘Setup’ and follow the steps.
It should resolve both application problems and please refer a below-mentioned link for a media creation tool for Windows 10.
Download Windows 10 (microsoft.com)
NOTE: Please ensure that we should backup our data before performing an upgrade.
Regards,
CK