Locked out of Dev tenant

Question

Locked out of Dev tenant

Richard Hagerwald 1

Hi all
I created a new Dev tenant for M365 and went ahead and created a new Conditional Access policy that would require for Administrative roles to provide "Phish resistant MFA".

The problem is however that, at that time, no admin had any such tokens registered. The net effect: I'm locked out of the tenant. I have tried to not use the tenant for 3 months with the hopes that both the tenant name and the recovery credentials would be erased, but to no avail. In other words, I am now in a situation where I cannot create a new Dev tenant because my recovery phone for the locked out tenant is blocking that.

Anyone knowing how to get a solution to this? Can Microsoft wipe a Dev tenant with its associated accounts and recovery items?

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Answer 1

Ravi Kanth Koppala 3,391 Microsoft Employee Moderator

@Richard Hagerwald ,

I'm sorry to hear about the situation you're in. It sounds like you've accidentally locked yourself out of your Microsoft 365 Dev tenant and cannot access it because you don't have any phish-resistant MFA tokens registered.

You'll need to contact Microsoft support for assistance to get a solution to this issue. They should be able to help you reset your MFA tokens and regain access to your tenant. It's also possible that they may be able to help you delete the tenant and start over with a new one, although this will depend on the specific policies and procedures in place for Dev tenants.

To contact Microsoft support, you can visit the Microsoft support website and select the appropriate product (Microsoft 365) and issue (account and billing). From there, you'll be able to follow the prompts to get in touch with a support representative who can assist you.

I hope this helps. Let me know if you have any other questions.

Richard Hagerwald 1 Reputation point

2022-12-18T06:47:16.943+00:00

Thanks for trying to assist, however it appears as if, in order to place a support ticket, you need to be signed in - catch 22 in other words.

Do you perhaps have a direkt link to the site where I can request support without signing in?
Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-18T13:40:17.073+00:00

@Richard Hagerwald ,
As per the Azure support Q&A page, Contacting support is much faster via the Azure portal than by phone, ensuring that you get to the right engineer with the area of expertise you need. If you can't access the Azure portal, call the customer service number for your country/region.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Richard Hagerwald 1 Reputation point

2022-12-18T13:42:45.31+00:00

That is indeed great info thanks!

I'll keep this thread updated with the progress.
JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator

2022-12-21T22:11:25.583+00:00

@Richard Hagerwald
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Richard Hagerwald 1 Reputation point

2022-12-22T00:57:47.853+00:00

Hi all,
When calling to the public support nr as per above, I am being informed by a computer that "Support has moved online", after which I am pointed to help.microsoft.com for any further support.

Unfortunately I therefore cannot say that the issue is resolved, since I have not been able to get to speak with someone at the support team yet.

If you have a suggestion for where else to go for support, please do let me know!

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Locked out of Dev tenant

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