Hi,
Have you passed AZ-104 exam, which is prerequisite for earning Microsoft Certified: Azure Solutions Architect Expert certification? If yes, please see below.
Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with your account if necessary:
Ask new question: https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer if above was helpful.
Thanks.
-TP