Changing free trial to paid subscription not activated.

Question

We had a free trial so our app service had an alert that

your subscription or app is disabled

So we upgrade it to Pay-As-You-Go offer. Credit card details are also provided but we are getting a info message that :

We can’t update the billing account for your subscription right now. We’ll update it later, and we’ll notify you before updating your account. ​

The message is still there since 4 to 5 days. Can you please let us know what we have to do ?

Answer 1

Hello,

I hope you followed the steps shared in the document when trying to upgrade your subscription using the same account that was used to create the free trial account. Please try once again following the steps to upgrade.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription#upgrade-your-azure-free-account

If you still face issue, follow the steps shared in below document section to create Azure Subscription and billing request:
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header

If you're unable to create support request, try to reach support via global customer support as shown below.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Ensure to share your preferred contact method and all the details about your query/issue and the team will connect with you.

Hope this helps!

Regards
Divya.