How do renew my MFA for onmicrosoft onedrive account on new phone?

Question

Hi, I am trying to access my onmicrosoft.com onedrive after getting a new phone.

I have my username and password, however I do not have MFA setup with Microsoft authenticator app on my new phone (i do no have the old phone). The only options when i sign in for MFA is to use authenticator. The option to use email or sms is not available to me for some reason.

I am unable to login to change how i get MFA or log a support request to microsoft or chat agents.

There are also no phone numbers for support.

How do get access to my account?

Thanks for your help

Answer 1

Go to this link security-info and from here you'll be able to modify all your sign-in methods. For Microsoft Authenticator you'll just delete it and register your new phone to your account.

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Please accept as an answer if this was helpful.

Answer 2

Thanks the suggestion. I tried and I am still unable to access https://mysignins.microsoft.com/security-info

I need MFA working to access those MFA settings.

Any other suggestions?

Answer 3

Omów the answers

Answer 4

Answers can