How do renew my MFA for onmicrosoft onedrive account on new phone?

Victor Yeoh 1 Reputation point
2022-12-22T10:50:23.11+00:00

Hi, I am trying to access my onmicrosoft.com onedrive after getting a new phone.

I have my username and password, however I do not have MFA setup with Microsoft authenticator app on my new phone (i do no have the old phone). The only options when i sign in for MFA is to use authenticator. The option to use email or sms is not available to me for some reason.

I am unable to login to change how i get MFA or log a support request to microsoft or chat agents.

There are also no phone numbers for support.

How do get access to my account?

Thanks for your help

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
2,589 questions
Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
12,668 questions

3 answers

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  1. Jordan M 1,011 Reputation points
    2022-12-22T15:33:49.893+00:00

    Go to this link security-info and from here you'll be able to modify all your sign-in methods. For Microsoft Authenticator you'll just delete it and register your new phone to your account.

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    Please accept as an answer if this was helpful.

  2. Yeoh, Victor 1 Reputation point
    2022-12-23T00:52:27.42+00:00

    Thanks the suggestion. I tried and I am still unable to access https://mysignins.microsoft.com/security-info

    I need MFA working to access those MFA settings.

    Any other suggestions?

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  3. Stanisława Maria Pałętka 0 Reputation points
    2023-01-12T10:56:28.6+00:00

    Omów the answers